A little help, when you need it

Your photos.
Help in plain language.

Michelle’s Photos is a private photo and video library for pre-authorized family accounts. Downloading the app does not grant access to anyone’s library.

Can’t sign in?

Use the ChatGPT account already authorized for your library. Your Apple download account and your ChatGPT sign-in may use different email addresses. Contact support if access is denied; creating another account will not grant access.

Photos or videos aren’t appearing

Check your internet connection and the app’s backup status. A backed-up video may still be waiting for processing. Processing limits, storage, file compatibility and iOS background scheduling can delay availability. Open the app on Wi-Fi to check progress.

Search didn’t find a moment

Try a short description of the subject, visible text, or spoken words. Video search uses selected frames and available speech; it can miss brief moments. AI descriptions can be wrong. Open the media to confirm a result.

Updating the app

For a TestFlight installation, open TestFlight to check for updates and its expiry date. App Store installations receive updates through the App Store. Availability depends on the release you were invited to use.

Backups and cleanup

Backup and search do not automatically delete your originals. The separate reviewed-cleanup feature can remove selected Photos items only after its checks and confirmation. If iCloud Photos is enabled, deletion can sync to other Apple devices. Do not delete originals just because an item appears in search.

Request data removal

Email support from your authorized account, or identify that account without sending its password. Say whether you want app access removed, search records and previews removed, or help managing original backups. We verify ownership and confirm the scope before acting. Deleting the app alone does not remove server data, Drive backups, or your Apple or ChatGPT account.